RETURNS & REFUNDS POLICY

Returns

We accept returns on unused items within 14 days of purchase.

 

To be eligible for a return:

• Items must be unused, in original condition, and in original packaging

• Proof of purchase is required (invoice or receipt)

 

Non-Returnable Items

The following items cannot be returned:

• Used or installed products

• Custom-made or modified items

• Special order products (unless faulty)

• Clearance or sale items

• Faulty or Incorrect Items

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If you receive a faulty or incorrect item, please get in touch with us within 7 days of receiving your order.

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We will:

• Replace the item, or

• Offer a refund if a replacement is not available

 

Return Process

To request a return, please get in touch with us at:

support@shoresnz.com

 

Include:

• Order number

• Description of the issue

• Photos (if item is faulty or damaged)

Once approved, we will provide return instructions.

 

Shipping Costs

• Return shipping is the responsibility of the customer unless the item is faulty or incorrect

• Original shipping costs are non-refundable

 

Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method

• Please allow 3–5 business days for the refund to appear

 

Exchanges

• We do not offer direct exchanges.

• Please return the item and place a new order.